The GSSC has been providing UNDP and UN partner entities with quality, timely HR services for over two decades. Our HR services cover every step of colleagues’ UN journey – from recruitment to separation and all the personal and professional events along the way. Our team of highly experienced HR professionals in nine locations provide policy know-how and client support in Arabic, English, French and Spanish.
Overview of the HR services for UNDP and partner entities
Our tailored HR service modalities
- Full administration of your agency’s HR benefits and entitlements, and payroll functions.
- A hybrid approach, partly taking care of your agency’s HR benefits and entitlements, and payroll administration.
- Payroll administration only.
- Join the UN Quantum Consortium to leverage the benefits of our modern cloud-based ERP platform for end-to-end HR, finance, project management and procurement processes.
UNall, our integrated and user-friendly service management system, enables employees and clients to submit requests, track cases, and give real-time feedback on every transaction, driving continuous service improvement. UNall also offers a comprehensive knowledge base and advanced reporting tools for transparent HR service delivery.
Read more about our HR administration services
UNDP’s commitment:
✓ A personalized, dedicated client services team across locations, with all queries replied to within 3-5 business days, as defined by comprehensive Service Level Agreements.
✓ Timely implementation of UN policy and process changes ensuring adherence and minimizing risk.
✓ Enhanced HR data quality, access to real-time reports and a customer-feedback mechanism.
✓ Robust internal controls, system security and risk mitigation measures.
Experiencing technical issues or need assistance with our services? Please raise an incident in the UNall Service Management Portal.
