Our Services

UNDP’s Global Shared Services Centre (GSSC) has been a trusted partner for UN agencies for over 20 years. Our tailored HR, Payroll and finance service modalities, client-centric model and global reach ensure strong alignment with your agency’s needs. The Centre also offers accelerated services in emergency, crisis and complex settings. Read more about our services overview here. 

 

HR administration services

Supporting personnel with every step of their UN journey — from recruitment to separation and all milestones in between. Our HR experts provide policy guidance, process knowledge and responsive client support in Arabic, English, French, and Spanish.

HR Services & SLA Targets
Payroll services

End-to-end payroll services and related functions for nine contract modalities in compliance with local regulations and internal financial controls. Timely and secure payroll processing — even in the most remote locations.

Payroll services & SLA targets
Finance & supplier services

UN partners can make payments in 170 countries using UNDP’s Country Office presence and local bank network. Our modern treasury solution, host-to-host payment option, and supplier management capabilities deliver fast, secure and accurate transactions.

Finance services & SLA Targets

Our offering includes: 

  • Competitive pricing model,
  • Real-time process visibility and robust reporting through live SLA monitoring dashboards and case tracking.
  • Timely implementation of UN policy and process changes ensuring adherence and minimizing risk.
  • Access to real-time transaction data and reports to aid decision-making.
  • Automation and cross-system integration for fast, accurate and secure transactions.
  • Real-time client satisfaction ratings per case.
  • Robust internal controls, anomaly detection and system controls.
  • Modern, cloud-based operating infrastructure with agile and responsive user experience.