Our track record

We operate in over 170+ countries and support more than 70 UN agencies with standardized, optimized processes using a centralized service model.

Key GSSC results in 2024

HR Administration & Payroll

  • 103K+ HR transactions processed, including 40K+ international, local & non-staff supported in 170+ countries and territories for UNDP & UN entities.
  • $2.1BN payroll disbursements for 50K+ international & local personnel across 60+ UN Agencies, $1.1BN payroll processed for other UN entities.

Finance

  • $5.28BN payments made in 122 currencies for UNDP and UN partner agencies
  • $1.248M payment transactions processed (248K for Quantum agencies)
  • 47 non-Quantum agencies received UNDP services in 152 countries through Service Clearing Account (SCA) valued at $1.08 BN
  • 106K supplier transactions processed

SLA performance

  • 92% HR Services client satisfaction rating from 6,300 user responses
  • 90% SLA achievement rate across all Finance service lines
  • 100% of monthly payroll transactions disbursed on time

Our adoption of cloud-based platforms (Quantum ERP & UNall) has resulted in major cost savings and efficiency improvements for UNDP and UN clients. These investments enable us to leverage automation and AI for even greater efficiency for the agencies we support.

Efficiency gains in 2024

Lean on us

​For over 20 years, UNDP’s Global Shared Services Centre (GSSC) has been helping lighten the operational burden for UN agencies around the world. We provide quality, timely HR and Finance services, in support of the UN’s efficiency and effectiveness agenda and to advance sustainable development.

Watch more

Client testimonials

“Outsourcing for us was the best decision because you rely on a process that is already consolidated and that has been analysed in terms of risks. You also rely on a team that has a mechanism for backups and an excellent internal structure that covers the services every time... from the human perspective, we were lucky to have a very dedicated and extremely responsive team that made us feel guided”  – Elisa Pontini, Associate HR Officer, UN System Staf College (UNSSC).

“For me the main benefit of the services that UNDP provides to us is that we can trust these services are provided in a stable manner, which allows us to focus on other things. For our personnel in the field and headquarters, it also means the standardisation across agencies. I think that has a big benefit.” - Soren Thomassen, Director of the Information Technology Solutions Office (UNFPA)