Our track record
We operate in more than 170 countries and territories and support more than 70 UN partner entities with standardized, optimized processes using a centralized service model.
Key GSSC results in 2024
HR Administration & Payroll
- More than 103,000 HR transactions processed, including more than 40,000 international, local and non-staff supported in 170 countries and territories and territories for UNDP and UN partner entities.
- $2.1 billion payroll disbursements for more than 50,000 international & local personnel across more than 60 UN agencies, $1.1 billion payroll processed for other UN partner entities.
Finance
- $5.28 billion payments made in 122 currencies for UNDP and UN partner entities.
- $1.248 million payment transactions processed (248,000 for Quantum agencies).
- 47 non-Quantum agencies received UNDP services in 152 countries through Service Clearing Account (SCA) valued at $1.08 billion.
- 106,000 supplier transactions processed.
SLA performance
- 92 percent HR Services client satisfaction rating from 6,300 user responses.
- 90 percent SLA achievement rate across all Finance service lines.
- 100 percent of monthly payroll transactions disbursed on time.
Our adoption of cloud-based platforms (Quantum ERP & UNall) has resulted in major cost savings and efficiency improvements for UNDP and UN partner entities. These investments enable us to leverage automation and AI for even greater efficiency for the entities we support.
Efficiency gains in 2024
Client testimonials
