Couple walking in the water

Global Shared Services Centre

170+

Countries & territories

where we operate to support 70+ UN agencies & entities worldwide

$2.1BN

Payroll

disbursements made for 50,000+ international and local personnel across 62 UN agencies, through 9 different contract modalities

$5.28BN

Payments

made in 122 currencies for UNDP and UN partner agencies

61K+

BES transactions

on behalf of UNDP and 45 UN agencies & entities for more than 40,000 personnel globally

A Global Leader in Shared Services

Global Shared Services Centre is a centre of excellence that provides customized packages of HR and Finance services to more than 40.000 UN personnel from agencies, funds, and programmes across the UN system. Offering services since 2003, GSSC has established a legacy as a major administration center within the United Nations. GSSC provides services from eight locations in Arabic, English, French and Spanish languages. 

 

For over 20 years, UNDP’s Global Shared Services Centre (GSSC) has been helping lighten the operational burden for UN agencies around the world. We provide quality, timely HR Administration, Payroll and Finance Services, in support of the UN’s efficiency and effectiveness agenda and to advance sustainable development.

Learn more about the services we provide and read the 2024 GSSC Annual Report to learn about our achievements and work over the past year.

GSSC Annual Report 2024

The Global Shared Services Centre (GSSC) made significant strides in stabilizing and optimizing its operations throughout 2024, working to actualize cost efficiencies from the clustering initiative and the introduction of new corporate digital infrastructure. The standardization of business processes, along with the Quantum Enterprise Resource Planning (ERP) system, have improved service delivery, generated cost savings and created opportunities to further enhance efficiencies.

Read the full report

How we deliver our services

We go the extra mile

We have in-built mechanisms to manage risks and enhance client experience and satisfaction. To enhance transparency and enable our clients to track our performance in real time, we develop dashboards which also offer monitoring and reporting capabilities across all our services. We engage our clients on a continuous basis to enable us collect feedback which we use to inform our continuous improvement efforts. We use Service Level Agreements to track performance metrics, such as response times, resolution rates, and quality of service.

Watch the video to learn more